Frequently Asked Questions

Everything you need to know about your SYOSS shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Items must be in their original packaging to qualify for a full refund.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.

Which payment methods do you accept?

SYOSS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.

Are your materials sustainably sourced?

At SYOSS, we are committed to ethical fashion. 60% of our current collection is made from organic or recycled materials, and we aim to reach 100% sustainability by 2026.